Artificial intelligence (AI) is creating a disruption in all business domains.
Chatbots are an application of AI that are helping businesses reduce their operational costs, enhance customer experiences, and improve lead generation. As a result, 80% of businesses plan to leverage chatbots in 2020.
What Are Chatbots and Where Can You Find Them?
Chatbots are software programs that have been designed to resolve repetitive customer questions without human intervention. In simple terms, bots receive user requests, map them to their knowledge database, and deliver the best-matched response.
You can find chatbots on websites, business apps, and even messaging apps such as Facebook Messenger.
They are programmed to understand text and voice messages. More sophisticated bots are capable of facial recognition too.
How Do AI Chatbots Work?
AI chatbots use machine learning to grasp the nuances of human language and understand the context of messages. They draw on data such as past interactions to compose responses that could satisfy customer requirements.
If they are ill-equipped to handle a request, the bots can redirect the question to a human agent. The entire transaction happens seamlessly within seconds.
Benefits of Using AI Chatbots
Chatbots are available round the clock to provide personalized and quick support to users. They require no downtime or vacations.
If designed well, they can help you boost the productivity and efficiency of your support team. Bots are also known to cut down labor overheads by a big margin.
For all of these reasons, businesses are investing in AI chatbots.
If you want to learn about the opportunities and challenges of using AI chatbots, check out this infographic published on my website, ShaneBarker.com.
Shane Barker is a digital marketing consultant who specializes in influencer marketing, content marketing, and SEO. He is the co-founder of Attrock, a digital marketing agency. He has consulted with Fortune 500 companies, influencers with digital products, and a number of A-List celebrities.