In the current information age, businesses are doing everything they can to keep pace with technological advancements. From the internet and software to hardware, there are various information technology components that an organization has to ensure that is in place, and in ready shape to address its rapidly changing needs adequately.
That’s where information technology (IT) service management comes into play. IT Service Management refers to a tactic way to information technology hardware, software, and service design, delivery, improvement as well as maintenance.
There are a variety of different ways in which service management can help your business. They include:
Improved Cost Efficiency
The major aim of IT Service Management (ITSM) is to improve the efficiency and standardization of business operations. So, if implemented in your organization, avoidable issues like redundancies, downtime and poor communication channels that lead to loss of money will be minimal.
Because of the departmental integration boost that the managed IT services approach provides, the cost of information sharing across your business units will reduce significantly.
Besides, ITSM tools will help you to perform real-time analysis and keep track of your information technology resources and infrastructure. Through the analysis and tracking, you’ll be able to identify problems at their early stages before they escalate to costly issues.
Furthermore, automated and highly effective processes as a result of proper IT service management can save you a significant amount of labor cost.
Operation Efficiency boost
By using ITSM tools, your business will be able to get the most from its available resources. Take, for instance, IT asset management, which is one of the components of the management. It comprises processes that, if implemented, will maximize the lifecycle of your IT assets.
This will, in turn, make your employees motivated and more productive as well.
The benefit is particularly more pronounced when you are operating within the ITIL framework. The framework is designed to optimize your IT service functions continually. When you incorporate the ITIL framework to your IT service management, it becomes easy to develop and monitor your IT department strategies.
Besides, when you follow the laid down IT asset management procedures, the tracking of the allocation of the assets available in your business will be much easier.
Seamless Integration of IT Changes
As previously mentioned, technology is changing rapidly. As such, there are high chances that the IT software and hardware that you are using currently will be obsolete in ten years’ time. This requires you to keep your IT services updated. You’ll have to bring in new equipment and resources once in a while.
Unfortunately, such changes can be so disruptive that they may result in significant losses before your business and personnel adapt to it. ITSM is the best solution to this as it provides a framework on how to implement new information technology changes in a way that minimizes business damages related to IT changes.
Also, information technology management service brings people acting at different capacities in your organization on board for consultation and creation of customer-focused IT changes.
Through the deliberations, led by specialist IT experts, they are able to identify issues that are likely to occur as a result of the implementation of a relevant change right at the design stage. They’ll be in a good position to figure out early enough how to deal with the issues should they occur and the necessary preventive measures.
It’ll Save You Time
ITSM offers standard best practices and standards as far as the management of IT service is concerned. Without the practices and standards, you are likely to be spending a lot of time trying to come up with guidelines whenever you want to make a change in your IT processes.
Time is very precious and has much influence on the success of your business. ITSM aims at maximizing the utilization of time in business. Following its best practices and standards, your business will be able to develop standard processes that your workers will be following while discharging their duties instead of acting on impulse or wasting time by creating new guidelines now and then.
Money can buy the best IT infrastructure. However, you can have the best IT equipment but still, struggle to get a reasonable return on investment (ROI) for the money you’ve put into it.
That’s usually the case when you lack the appropriate processes to connect the capacity of your business with its goals.
Fortunately, ITSM guides you in the formulation and implementation of the processes to use as a link between your IT infrastructure and your business goals. One of the tools you can use to boost your ROI is the Configuration Management Database (CMDB). The database can help your business to deploy its IT investments in a productive way.
It will also enable your IT department to reduce costly downtime. Overall, the database will support your business in its quest to see that it gets the best return on its IT infrastructure investment.
Lauren Clarke is an Australian freelance blogger, who writes Australian business articles, marketing, and technology for a number of blogs. Outside of writing, she enjoys red wine, and live theatre.